Privacy Policy

Effective October 31, 2026

This policy explains what information Dialed ("we," "us") collects when you use dialedreps.io and the Dialed practice app (the "Service"), how we use it, and your choices. We keep it simple: we collect what we need to run practice sessions, score them, take payments, and keep the Service safe. We don't sell your personal information.

1. Information we collect

Practice content. What you type in text practice, and for voice practice, recordings of your voice and transcripts of the call. Also the scorecards and feedback generated from them.
Payment and contact information. If you subscribe, our payment processor Stripe collects your name, email, billing details and payment method. We receive your name, email, subscription status and limited payment details (like card brand and last four digits), but not your full card number.
Communications. Emails you send us and our replies.
Technical and usage data. IP address, browser and device type, pages visited, timestamps, and usage events (for example, how many practice runs or voice minutes are used). We use this to operate the Service, enforce usage limits and prevent abuse.
Data stored in your browser. Your practice history, scores and preferences are saved in your browser's local storage so you can see your progress. You can clear this at any time in your browser settings.

2. How we use information

to run practice sessions, generate prospect responses, and score your calls;
to process payments, manage subscriptions, and provide support;
to enforce usage limits, prevent fraud and abuse, and keep the Service secure;
to maintain and improve the Service, including reviewing anonymized or aggregated usage and, occasionally, individual sessions to fix problems or improve prospect quality and scoring;
to send service messages (receipts, billing, policy changes). If we send marketing emails, you can unsubscribe at any time;
to comply with law and protect our rights.

3. Service providers we share information with

We share information only with providers that help us run the Service, under their own terms and privacy commitments:

Anthropic: AI model provider that generates prospect responses, creates practice prospects, and scores sessions (receives practice text and transcripts).
Retell AI: voice platform that runs voice calls, including speech recognition, the prospect's voice, and call recordings and transcripts.
Stripe: payment processing and subscription billing.
Render: hosting for our servers and stored session data.

We may also disclose information if required by law, to protect the rights and safety of users or others, or in connection with a sale or transfer of the Service (in which case this policy continues to apply to your information).

4. Retention

We keep practice content and usage records only as long as needed to provide the Service, resolve disputes, prevent abuse, and meet legal obligations, generally no longer than 12 months unless you ask us to delete it sooner or the law requires longer. Payment records are kept as required for tax and accounting. Our providers may retain data under their own retention policies.

5. Your choices and rights

Access, correction and deletion. Email grantbulot@gmail.com to request a copy of your information or ask us to correct or delete it. We'll respond within 30 days (or sooner if the law requires).
Browser history. Clear your browser's site data for dialedreps.io to remove locally stored practice history.
Voice. If you don't want your voice recorded, use typed practice instead of voice calls.
State privacy rights. Depending on where you live (for example, California), you may have additional rights, including to know, delete and correct personal information and to opt out of its "sale" or "sharing." We don't sell or share personal information for cross-context behavioral advertising. We won't discriminate against you for exercising your rights.

6. Security

We use reasonable safeguards, including encryption in transit (HTTPS), access controls, and trusted providers. No method of transmission or storage is 100% secure, and we can't guarantee absolute security.

7. Children

The Service is for adults 18 and older. We don't knowingly collect information from anyone under 18. If you believe a minor has used the Service, contact us and we'll delete their information.

8. International users

We're based in the United States and process information in the U.S. If you use the Service from elsewhere, you understand your information will be transferred to and processed in the U.S.

9. Changes

We may update this policy. If changes are material, we'll notify you by email or on the site before they take effect. The "Effective" date above shows the latest version.

10. Contact

Privacy questions or requests: grantbulot@gmail.com.